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Macmillan Cancer Support

We evaluated Macmillan Cancer Support’s information and support resources, using a mixed methods approach. We undertook quantitative and qualitative research, such as online and paper surveys and follow up telephone interviews, to evaluate the impact of the resources on people affected by cancer and to generate overall findings and recommendations for improvement. The study included a longitudinal component of detailed interviews with people affected by cancer, where we tracked their experience over time. This enabled us to uncover rich details of how people’s use of information, and their needs and priorities, change at different points of the cancer journey. As well as a full written report we provided our client ...

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